Information Collection and Use
RLK Services, Inc is the sole owner of the information collected on www.sunairtampa.com and www.sunairservices.net web sites. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. RLK Services, Inc collects information from our users at several different points on our websites and also receives requests for subscription to our free email newsletters that are collected by third-parties on our behalf. As a long-standing policy we only ask you for information that is necessary for us to provide services to you.
RLK Services, Inc and its associated web sites has four parts of its operations that need some personal information from you as follows:
Web Site Registration
We will need to have some personal information for you to register for entrance to some of our content and to notify you of changes that you need to be aware of. We will also need the minimum financial information necessary to process any purchases. This information is kept in-house and not shared with anyone else.
Our free email newsletters is to keep you informed with what we do, for most people it is our only point of contact with them. Therefore we restrict the information we request from you to a bare minimum.
If a user wishes to subscribe to our newsletters, we only ask for your email address. We may also store your name if you subscribe via email and your name is included in your email message header.
Your email address is only used by us to send the email newsletters you have requested.
We send all new subscribers a welcoming email to verify their email address. That message prominently includes information on how to stop receiving that email newsletter.
Correction/Updating Personal Information
If a user’s personally identifiable information changes (i.e. email address), or if a user no longer desires our service, then the user has full control over the information we store.
We provide several ways to correct, update or remove that user’s personal data. This can be done at the Subscriber Services web page for each email newsletter on the appropriate web site.
Removing or unsubscribing from an email newsletter can be done via the web site or via email. Current instructions for this are provided at the bottom of each email newsletter that we send.
It is vital that any request for unsubscribing is done at exactly the same email address as originally subscribed — the exact address stored on our list system is displayed at the bottom of each of our email newsletters sent to you.
Since the subscription system is fully automated and secure you must use one of the several methods outlined to unsubscribe. Sending requests to other email addresses related to our web sites (including replying to an email newsletter) will not be received and acted upon.
A confirmation email of your unsubscription from an email newsletter will be sent to your email address. If you do not receive that confirmation then the request to unsubscribe has been unsuccessful, please check carefully the email address used.
Contests / Giveaways
From time-to-time we may offer prizes to our readers. Some contests need your participation to enter via email (e.g. sending in your favorite tips) while others are random drawings from the list of current newsletter subscribers and therefore requires no separate registration or entry.
Participation in these contests is completely voluntary and the user therefore has a choice whether or not to disclose information. If you are chosen as a winner then our Webmaster will email you to request contact information (such as name, address and phone number) so we can send your prize to you. Contact information will be used to notify the winners and distribute prizes only.
Contest winners will need to supply us with their name and shipping address upon a specific request from an authorized staff member of RLK Services, Inc or their respective companies. This address information is only used for the purpose of delivering your prize and is only held temporarily in private storage at our office. You can review or correct name / address that you can given for this purpose by sending email to info at sunairtampa.com.
The public announcement of contest winners will only show an abbreviated name and broad location (i.e. city or state / country).
All subscribers are eligible to participate in contests or win randomly drawn prizes regardless of where they live in the world. Normally the majority of winners come from the Tampa Bay, Florida area because that’s where the majority of the subscribers reside. Employees, writers and any other people connected with the operation of Sun Air Services or sunairtampa.com, their family and relatives are ineligible to enter or win any prizes.
From time-to-time our site may request information from users via surveys.
Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose information. Information requested may include contact information (such as name and address), and demographic information (such as postal/zip code, age level). Contact information will be used to notify any winners and award prizes only. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site and email newsletters.
If a user elects to use our referral service for informing a friend about our site, we ask them for the friend’s name and email address. We will automatically send the friend a one-time email inviting them to visit the site and/or subscribe to one of our free email newsletters. We store this information for the sole purpose of sending this one-time email and then discards the information. The information is not used, sold or shared.
If you wish to receive one or more of our free email newsletters you are required to supply to your email address, first name, last name and country only.
A cookie is a piece of data stored on the user’s hard drive containing information about the user.
We use IP addresses to analyze trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.
We do not share aggregated demographic information with our partners and advertisers.
Our web sites and our email newsletters contain links to other sites. Please be aware that We are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.
This privacy statement applies solely to information collected by this Web site and email newsletters.
Our websites take every precaution to protect our users’ information. If users submit sensitive information via the website, your information is protected both online and off-line.
All of our users’ information is held by restricted access in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. For the vast majority of customers we hold little, if any, information about them, apart from the subscriber’s email address and possibly their name
Site and Service Updates
We may in the future send the user site and service announcement updates. Members are not able to unsubscribe from service announcements, which contain important information about the service. We communicate with the user to provide requested services and in regards to issues relating to their account via email or the web site only.
Collection by outside parties
To date we have not permitted our services to be used for collection of information by outside parties and it is not anticipated that we will do so. Users of our site would always be notified if their information was being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.
Notification of Changes